Privacy Policy

1Introduction

ZENSSY (“ZENSSY”, “we”, “us” or “our”) is an independent digital education, certification and project-based work opportunities company operating in India. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website at https://workinzo.co and our related services.

Our services include online courses and digital products, assessments and certificates, certificate verification, membership, work opportunities and project assignments for eligible members, and Hire Talent services for companies and clients.

We collect personal information only when it is needed for the purposes described in this policy. We do not sell, rent or trade personal information. By using our website or services, or by submitting your information, you acknowledge this policy. Where the law requires your consent, we will ask for it clearly.

2Scope of This Privacy Policy

This policy applies to personal information we handle about:

• Website visitors who browse our website or contact us;
• Course customers and learners who register for or buy ZENSSY courses and digital products;
• Certificate holders whose certificates are issued, recorded or verified by ZENSSY;
• Membership applicants and members who apply for membership and work opportunities;
• Companies and clients who contact ZENSSY to hire talent, and the people who represent them.

It covers information collected through our website, forms, email, WhatsApp and other channels we use to communicate with you. It does not cover websites or services run by other organisations, even if we link to them.

3Personal Information We Collect

Depending on how you use ZENSSY, we may collect:

• Identity and contact details: name, email address, phone or WhatsApp number, and city, state or country;
• Course and certification details: courses and digital products you buy, assessment results, certificate details and Certificate ID;
• Membership details: your Certificate ID, Member ID, membership status, skills and other information you give in your application;
• Work-related details: assignments offered to or accepted by you, work files you submit, review outcomes and payment request details;
• Payment-related details: order and transaction references, amounts and payment status (see Section 6);
• Client details: company name, contact person, email, phone and the requirements you share with us;
• Communication records: messages you send us by form, email or WhatsApp;
• Technical information: IP address, browser and device type and pages visited, collected through cookies and logs.

We do not ask for information that we do not need for the stated purpose. Please do not send sensitive information, such as bank passwords or government ID numbers, unless we have asked for it through a process we have told you about.

4Website Visitors and Enquiries

You can browse most of our website without giving us personal information. If you contact us by a form, email or WhatsApp, we collect the details you provide, such as your name, email address and message, so that we can reply and keep a record of your request.

Our website may also collect limited technical information, such as your IP address and browser type, to keep it working and secure (see Section 18).

5Course Registration and Digital Purchases

When you register for or buy a course or other digital product, we collect the details needed to create your registration, give you access to the materials, run assessments and issue a certificate if you are eligible. This usually includes your name, email address, contact number and the course you selected.

We keep course, purchase and assessment records so that we can provide access, answer questions, support your certificate and maintain business and accounting records.

6Payment Information and Razorpay

Payments are processed online through Razorpay. When you pay, you enter your payment details on Razorpay’s payment page or interface, not with us directly.

ZENSSY does not store your full card number, CVV, UPI PIN or net-banking credentials. We receive limited information from Razorpay, such as the order or payment reference, the amount, the payment status, and the name, email and contact details you gave at checkout. We use this to confirm your purchase, give you access, keep accounting records and respond to payment queries.

Razorpay handles payment information under its own terms and privacy policy. For a payment problem, contact ZENSSY and, where needed, Razorpay.

7Certification and Certificate Verification

We issue ZENSSY certificates to learners who meet the applicable course and assessment requirements. We keep certification records, such as your name, certification, issue date, Certificate ID and status, so that we can confirm a certificate is genuine.

Our verification tools let a person enter a Certificate ID or Member ID and check it against ZENSSY records. When a valid ID is entered, the tool may show limited details, such as the name, certification, issue date or status, or for a Member ID the name, Member ID and membership status. Anyone who knows a valid ID may be able to see these limited details, so please share your Certificate ID and Member ID only with people you trust.

Verification is intended to confirm genuine records. It is not a guarantee of any person’s skills, conduct or suitability for work.

8Membership Registration and Member IDs

Only eligible ZENSSY certificate holders can apply for membership. When you apply, you provide your ZENSSY Certificate ID and other details requested in the application, such as your name, email address, contact or WhatsApp number and relevant skills.

ZENSSY reviews each application. If it is approved, we issue you a ZENSSY Member ID. We keep membership information for verification and administration, including checking eligibility, managing your membership status, communicating with you and responding to verification requests.

Membership gives eligible members access to available work opportunities. It does not guarantee employment, continuous work, project assignments or fixed income.

9Work Opportunities and Project Assignments

ZENSSY sources projects and client requirements, and work is allocated when genuine projects become available. We may use your membership details, certification, skills and past participation to decide which members are suitable for a particular project.

We send project instructions by email and WhatsApp. These may contain information that is confidential to ZENSSY or its clients, and members are expected to handle it responsibly.

Your information is not automatically shared with clients. See Section 14 for when it may be shared.

10Work Submissions and Payment Requests

Members complete and submit assignments. We collect the files and information you submit, our review and approval outcome, and the details needed to process payment for approved assignments, such as the project reference and the payment details you provide for that purpose.

ZENSSY reviews and approves completed work, and eligible members can request payment for approved assignments. ZENSSY may retain a service share from project payments, disclosed according to the agreed assignment terms. We use this information to check work, record completion, make payments and maintain business, accounting and tax records.

The assignment details sent to the member, including the work, the project price and the ZENSSY service share, are stated before the member accepts the work.

11Hire Talent and Client Enquiries

Companies and clients may contact ZENSSY to hire suitable certified talent. When you send a hiring request or enquiry, we collect your company name, your name, email address, phone number (if provided) and the details of your requirement.

We use this information to understand your need, reply to you, identify suitable members and manage the engagement. ZENSSY coordinates the process, and we do not guarantee that talent will be available for any request.

Personal information about members or certificate holders is shared with a client only as described in Section 14, with an appropriate lawful basis and the necessary notice or consent.

12How We Use Personal Information

We use personal information to:

• provide courses, digital products, assessments and certificates;
• process payments and confirm purchases;
• maintain certification records and verify Certificate IDs and Member IDs;
• review membership applications and administer memberships;
• allocate suitable members to projects and manage assignments;
• review submitted work and process eligible payments;
• respond to client and hiring enquiries;
• reply to questions and requests;
• send service messages such as confirmations, access details, instructions and important updates;
• keep records for accounting, legal and compliance purposes;
• keep our website and services secure and detect misuse;
• understand how the website is used and improve it.

We do not use personal information for unrelated purposes without telling you and, where required, obtaining your consent.

13Consent and Lawful Processing

We handle personal information in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), the Digital Personal Data Protection Rules, 2025 (the “DPDP Rules”), the Information Technology Act, 2000 and its applicable rules, and applicable consumer protection requirements.

The DPDP Rules were notified in November 2025 and are being brought into force in phases over a transition period of up to 18 months, so many obligations are not yet in force. We will apply each provision as it becomes applicable. This policy describes our practices and is not a claim that ZENSSY already meets every requirement of every law.

Where the law requires consent, we ask for it when you submit a form, make a purchase, apply for membership or otherwise agree to this policy. We may also process information where it is needed to provide a service you have asked for, to meet a legal obligation, or for other uses the law permits.

14Information Sharing and Disclosure

We do not sell, rent or trade personal information. We share it only where necessary and only as described here:

• Service providers that help us run ZENSSY, such as payment, hosting, email, form and storage providers (see Section 15);
• Clients only where a specific project or Hire Talent engagement requires it. For example, we may share a member’s name, certification, skills and relevant experience so that a client can consider them for work. We share only what is necessary, and only with an appropriate lawful basis and, where required, notice to you or your consent. We do not hand over your full records or contact details to a client without it;
• Authorities and advisers where required by law, court order or legal process, or to protect our rights, safety or property;
• In a business change such as a merger or transfer of the business, in which case we will continue to protect your information in line with this policy.

Membership and certificate information is not shared with clients or other third parties automatically.

15Third-Party Service Providers

We use third-party services to operate our website and business. These include or may include:

• Razorpay, for online payments;
• WordPress and Hostinger, for the website and hosting;
• Google services such as Google Sheets, Google Drive, Google Forms, Google Apps Script, Gmail and Google Fonts;
• Web3Forms and FormSubmit, which deliver messages from our contact, hiring-request and membership application forms to our email;
• email and WhatsApp, for communication.

These providers process information on our behalf or under their own terms and privacy policies, and we encourage you to read them. We aim to use providers that apply reasonable security practices, but we do not control how independent providers handle data under their own terms.

16Google Services and Data Storage

We use Google Sheets and Google Drive to manage records such as course registrations, certification records, membership records, work assignments and submissions. We also use Google Forms and Gmail in some processes.

Records in these services are accessible only to people authorised by ZENSSY. Google processes this information under its own terms and privacy policy and may store data on servers outside India.

17Email and WhatsApp Communications

We communicate with you by email and WhatsApp. We use these channels for service messages such as purchase confirmations, course access, membership decisions, project instructions, submission and payment updates, and replies to your questions.

By giving us your email address or WhatsApp number, you agree that we may contact you on it for these purposes. You can ask us to stop non-essential messages at any time by writing to info@workinzo.co. Some service messages may still be needed while you hold a course, membership or active assignment.

WhatsApp is operated by a third party and is subject to its own terms and privacy policy.

18Cookies and Website Analytics

Our website may use cookies and similar technologies. Some are necessary for the site to work, such as keeping pages and forms functioning. Others may help us understand how the site is used.

At present we do not use third-party analytics or advertising tools on our website. If this changes, we will update this policy.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

19Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. These include:

• our website uses secure (HTTPS) connections;
• access to work opportunities requires a one-time code sent to the member’s registered email address, with limited attempts and sessions that expire;
• membership records are held in private Google spreadsheets that are not exposed on the website, and verification tools show only limited details;
• requests to our verification and contact tools are rate-limited to reduce misuse;
• access to records is limited to people authorised by ZENSSY who need it for their work.

No website or method of electronic storage is completely secure, and we cannot promise absolute security. You can help by keeping your own passwords, Member ID and Certificate ID safe.

If a personal data breach affects you, we will take steps to respond and, where the law requires, notify the affected persons and the relevant authority.

20Data Retention and Deletion

We keep personal information only for as long as it is needed for the purposes in this policy or as required by law. After that, we delete it or anonymise it where reasonably possible.

As a general guide:

• Course, purchase and certification records are kept for as long as needed to provide access and to confirm that a certificate is genuine;
• Membership and work records are kept while you are a member and for a reasonable period after, to manage assignments, payments and disputes;
• Payment and accounting records are kept for the period required by applicable tax and accounting laws;
• Client enquiries and messages are kept for as long as needed to reply and handle follow-up.

You may ask us to delete your information. We will do so unless we need to keep it for a legal reason or a legitimate purpose, such as keeping a record that a certificate was issued.

21Privacy Rights and Requests

Subject to applicable law, you may ask ZENSSY to:

• give you a summary of the personal information we hold about you and how it is used;
• correct inaccurate or incomplete information, or update information that is out of date;
• delete personal information that we no longer need to keep;
• address a grievance about how your information is handled;
• nominate another person to exercise your rights in the event of your death or incapacity, where the law provides for this.

To make a request, email info@workinzo.co from the email address linked to your record and tell us what you need. We may ask you to confirm your identity first. We aim to respond within a reasonable time and in line with applicable law. Some rights apply only when the relevant provisions of the DPDP Act and Rules are in force.

22Withdrawal of Consent

Where we rely on your consent, you may withdraw it at any time by writing to info@workinzo.co. Withdrawal does not affect processing already done before you withdrew.

If you withdraw consent that we need to provide a service, we may no longer be able to provide that service. For example, we cannot manage a membership or show a member to a client without the information needed. We may also need to keep some information where the law requires.

23Children’s Privacy

ZENSSY courses, membership and work opportunities are intended for adults. We do not knowingly collect personal information from children under 18 years of age without the verifiable consent of a parent or lawful guardian, as required by law.

If you believe a child has given us personal information without such consent, please contact info@workinzo.co and we will take appropriate steps.

24International Data Transfers

ZENSSY operates in India. Some of the services we use, such as Google, WhatsApp and web hosting providers, may store or process information on servers outside India.

Where this happens, we rely on these providers’ security practices and their own terms, and we will follow any restrictions on transfers outside India that the law imposes.

25Third-Party Website Links

Our website may contain links to other websites, such as payment pages, Google Forms or external platforms. We do not control these sites and are not responsible for their content or privacy practices. Please read the privacy policy of any site you visit.

26Policy Updates

We may update this policy from time to time, for example when our services or the law change. The updated policy will be posted on this page with a new effective date. Where a change is significant, we will take reasonable steps to let you know.

Please check this page from time to time. Continuing to use our services after an update means you accept the updated policy, subject to any rights you have under law.

27Contact Information and Privacy Complaints

For any question, request or complaint about this policy or your personal information, please contact:

Please write “Privacy Request” in the subject line and include your name, the email address or Member ID linked to your record, and details of your request. We will try to resolve your concern promptly. If you are not satisfied, you may have the right to approach the Data Protection Board of India once it is operational, as provided under the DPDP Act.